How EmailLabs Protects Against Phishing and Abuse

Phishing and other forms of email abuse pose a serious threat to both senders and recipients of messages. At EmailLabs, we treat these issues as a priority, implementing multi-layered security measures and procedures aimed at protecting our Clients, their recipients, and the reputation of our platform.

What is Phishing? Phishing is one of the most popular methods of cyberattacks, involving impersonating another person, company, or institution to extort confidential information, such as login credentials, credit card numbers, or personal data. Attackers often use fake websites and psychological manipulation, playing on emotions or a sense of urgency.

How EmailLabs Actively Counteracts Abuse and Phishing:

1. Sender Authentication and Domain Protection:

   • Support for SPF, DKIM, DMARC Standards: We actively promote and support the configuration of these key authentication mechanisms by our Clients. Properly configured SPF and DKIM records, along with a DMARC policy, significantly hinder the impersonation of a Client's domain (so-called spoofing), a common tactic in phishing attacks. This gives recipients greater confidence that an email sent from the Client's domain genuinely originates from them.

   • BIMI (Brand Indicators for Message Identification): We support the implementation of BIMI, which allows for the display of a verified brand logo in the recipient's inbox, further confirming the sender's authenticity.

2. Infrastructure Monitoring and Threat Detection:

   • Monitoring Systems: Our infrastructure is under constant monitoring for unusual sending patterns that could indicate unauthorized account use, spamming, or malware distribution.

   • Content and Reputation Analysis: We employ mechanisms that analyze the content of sent messages for potential indicators of phishing or spam. We diligently maintain the high reputation of our IP addresses.

   • Security Thresholds and Limits: We apply dynamic thresholds and sending limits that help identify and mitigate potentially harmful activities.

3. Account Security and User Verification:

   • Secure Login: We offer and recommend the use of Two-Factor Authentication (2FA) and IP Authorization for access to the EmailLabs panel, significantly hindering account takeovers. (See section: User Account Security)

   • Domain Verification: The process of adding and authorizing sending domains helps ensure that the Client has the right to use a given domain.

4. Policies and Procedures:

   • Terms of Service and Anti-Spam Policy: Our terms of service clearly define the rules for using the platform and prohibit the sending of spam, phishing, and other content that violates the law or good conduct.

   • Handling Abuse Reports: We have dedicated procedures and channels for reporting any suspected abuse originating from our platform. (See section: Reporting Abuse (Anti-Abuse Policy))

5. Education and Awareness Raising:

   • Educational Materials: We create and provide resources (such as articles from the CyberLabs series) aimed at raising awareness about cyber threats, including phishing, and ways to protect against them.

   • Client Support: Our support team is ready to assist with issues related to sending security.

Protecting Communication from EmailLabs to the Client: We also ensure that communication sent directly from EmailLabs to our Clients (e.g., system notifications, invoices) is appropriately secured and authenticated, including through the use of SPF, DKIM, and DMARC for our own domains.

The fight against phishing and abuse is an ongoing process. At EmailLabs, we continuously work on improving our systems and procedures to ensure the highest possible level of security for all users of our platform. We also encourage our Clients to familiarize themselves with best practices for protecting their own accounts and domains, which we describe in subsequent sections.