> For the complete documentation index, see [llms.txt](https://newpanel.docs.emaillabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://newpanel.docs.emaillabs.io/en/help-center/support-and-contact.md). # Support and Contact Whether you have questions about our offer or need technical assistance, our team is ready to help. ### Sales Our experts will be happy to answer any questions about our offer, the features of individual plans, and will help you choose the best support plan for your business. Contact us: * Email: * [Contact Form](https://emaillabs.io/en/contact/) ### Technical Support All our clients are covered by free technical support under the **Basic** plan. As part of this service, our team helps with the day-to-day operation of the platform and answers questions via email and chat. * Email: * Availability: Business days, 8:00 AM - 6:00 PM (Central European Time) * Response time: Best effort (no guaranteed response time) ### Need more? Discover our Support Plansī¸ For clients who expect a guaranteed response time, expert support in deliverability, or direct phone contact, we have created the **Advanced** and **Professional** plans. This is the ideal solution for businesses where priority service and minimizing downtime are critical. [**Compare Support Plans and choose the best one for you**](https://emaillabs.io/en/support-plans/) For our most demanding clients who require strategic support, a dedicated account manager, a custom SLA, or access to an emergency number, we have prepared **Premium** Plans. These are 'tailor-made' solutions, available through direct contact with our Sales Department.