Compliance with the Data Act

The Data Act (EU Regulation 2023/2854) is a landmark piece of legislation aimed at transforming the digital services market by giving businesses greater control over their own data. The new regulations provide organizations with free access to their data in universal formats, significantly increasing IT strategy flexibility and bargaining power, thereby eliminating the risk of vendor lock-in.

Vercom fully supports these new European standards, actively adapting its processes, infrastructure, and policies to the requirements of the Data Act. Our goal is to build relationships based on trust and transparency, transforming legal requirements into tangible business benefits for our clients and partners.

Our Commitments in Practice

To translate the principles of the Data Act into daily benefits, we have implemented a range of mechanisms and measures:

• Freedom to Choose a Provider: Our contracts do not contain artificial barriers that would hinder changing a service provider. Specifically, our agreements do not include non-standard notice periods or punitive retention clauses.

• Easy Data Export: We provide data export functionality (within the scope available for the given solution) in a wide range of standard formats, including CSV, JSON, and XML. Exported data retains its complete relational structure, ensuring lossless reconstruction in target systems.

• Open API and Interoperability: We provide publicly available, fully documented APIs that comply with the latest industry standards. Our interfaces are designed for compatibility with other platforms, and the documentation includes practical implementation examples.

• No Prohibition on Using Competitors' Solutions: We do not impose any contractual restrictions on the parallel use of services from competing providers. Organizations can freely implement multi-vendor strategies and optimize their operational costs.

• Procedure for Third-Party Data Access: We have implemented a detailed procedure for handling data access requests, such as those from public entities outside the European Economic Area. Every such request undergoes a rigorous legal assessment for compliance with European data protection law and our clients' interests.

Our actions in implementing the Data Act confirm that the future of the European technology market belongs to open platforms that prioritize customer autonomy.