# Bounce report

**Report Goal:** This is a key diagnostic tool for monitoring dispatch problems. This report analyzes the dynamics and types of bounces (undelivered messages), grouping them into three main categories to quickly identify the general nature of the issue.

### Search Filters

* **Date range:** Allows selecting the analysis period.
* **SMTP Accounts**
* **Recipient domains**
* **Sender:** Filter by Sender Domains or Sender Addresses.

<figure><img src="/files/CTe5wQTPkQKonCiOeBSy" alt=""><figcaption></figcaption></figure>

### Data Analysis (Bounce analysis and dynamics)

* **BOUNCED Tile:** Indicates the total number of bounces along with the percentage indicator compared to the previous period.
* **Pie Chart:** Breaks down bounces by percentage into three categories. Hovering over it displays detailed data (type and count).
* **Line Chart:** Presents the trends for each of the three bounce categories over time (hourly, daily, monthly). Hovering over the chart displays a detailed breakdown of softbounce, hardbounce, and spambounce counts at that point in time.

<figure><img src="/files/FtNZRMuG5oSehzVcNmB0" alt=""><figcaption></figcaption></figure>

### Bounce category definitions

* **Hardbounce:** A permanent delivery error (e.g., the email address does not exist, the domain is incorrect).
* **Softbounce:** A temporary delivery problem (e.g., the recipient's mailbox is full).
* **Spambounce:** The message was rejected by the recipient's server as spam or blocked by an anti-spam policy.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://newpanel.docs.emaillabs.io/en/email/email-api/analytics/bounce-report.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.